Returns

ALL ITEMS MUST BE RETURNED WITHIN 45 DAYS OF RECEIVING YOUR ORIGINAL PURCHASE.

Receipt of a Return Merchandise Authorization # does not guarantee the acceptance of the returned product. Final approval and acceptance will be based on meeting the criteria listed below and inspection of the product by the Returns Department.

RETURNABLE PRODUCTS:

Any merchandise that is eligible for returns must be returned in its original unopened packaging with no evidence of use. We cannot exchange or refund items that have been marked or used. If your product is not returned in its original condition, the item will be shipped back to you.

Shipments that have been received in a damaged condition must be reported to us immediately upon receipt.

When shipping a product back to us, we recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment.

Some items may require restocking fees to be paid by the customer for us to accept the return. These fees are due to the manufacturer charging us restocking fees to take back special order items. Percentages may vary. Please know that we try to limit this as much as possible. Items that have a restocking fee to return are listed on the website product page.

NON-RETURNABLE PRODUCTS:

  • Closeout / Clearance products
  • Blowout Sale products
  • Custom products (Customized/embellished/altered products are not eligible for returns unless there is a product defect or customization mistake.)
    • Leather shields
    • Gold leaf shields
    • Badges
    • Collar insignias
    • License plates
    • Ballistic vests
    • Custom embroidered products
    • Custom engraved products
  • Kochek brand products
  • Pharmaceuticals or IV solutions
  • Products with an expiration date
  • Gift Certificates, and E-Gift Certificates
  • Ammunition

EXCHANGES:

Most non-customized products are eligible for returns and exchanges. Products you wish to exchange must meet the same eligibility requirements as returnable products. (Please read “Returnable products” to make sure your product is eligible for exchange)

If you return a product for size, color, or style exchange, you are responsible for the return shipping fees.

We recommend that you use a traceable shipping method and insure the products you plan to return, as we are not responsible for lost or damaged items during the return shipment. You will not be charged to ship the new exchange product.

RETURN POLICIES:

After your merchandise is returned and it meets the above criteria for eligible returns, you will receive a refund for the product that was returned.

  • Shipping costs will not be refunded
  • All promos that no longer qualify will be reversed
  • Refunds will be made back to the original form of payment
  • If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.

SHIP RETURN MERCHANDISE WITH FREIGHT PREPAID TO:

Witmer Public Safety Group, Inc.
Attn: Returns
104 Independence Way
Coatesville, PA 19320

IMPORTANT NOTE ON DATED ITEMS:

Items that are past their expiration date may NOT be returned or exchanged for similar non-expired items. We will make every effort to ensure that your products have the most up-to-date expiration dates and that you will receive the longest shelf life possible out of products ordered from TheFireStore. Items such as IV solutions, Pharmaceuticals, burn dressings, and various other medical products have a specific shelf life and we cannot be responsible to replace the product once the shelf life has expired.

IMPORTANT NOTE ON BOOT RETURNS:

Boots may be returned if, upon receipt of your order, you determine the sizing is incorrect. Your sizing decision and the acceptance of your boots must occur before you put them in service and within 45 days of purchase. Boots returned with any evidence of use will be sent back to you and credit denied.

IMPORTANT NOTE ON HELMET RETURNS:

Helmets may be returned if, upon receipt of your order, the helmet is not what you expected or does not fit properly. You must make this decision before you put your helmet into service, install decals, mark your name on the helmet, or make any other alterations to the helmet. Do not remove any protective coverings from the faceshield, goggles or Bourke flip eye-shields until you decide to keep the helmet. Helmets returned with any indication of use and/or alterations will be sent back to you and credit denied.

IMPORTANT NOTE ON EMBROIDERY RETURNS:

No returns on embroidered items. The clothing item cannot be returned for anything other than mistakes in the embroidery or a manufacturer’s defect in the clothing.

WARRANTY ISSUES:

Items that have been put into service and are thought to be defective fall under the manufacturer’s warranty, if there is one available. The item will need to be returned to TheFireStore.com. We will send it to the manufacturer for evaluation. Repair, a replacement, or a refund will be at the discretion of the manufacturer based on the results of their evaluation.

REQUEST A RETURN MERCHANDISE AUTHORIZATION:

If your item meets the above requirements, and you would like to request a return or exchange, please follow these steps:

  1. Login to your account at TheFireStore, OfficerStore, theEMSstore, OurDesigns, or GideonTactical
  2. Navigate to Purchases, then click or tap on Purchase History
  3. Select the order containing the item(s) to be returned/exchanged
  4. Click the Request a Return button
  5. Follow the prompts to complete the request

NOTE: a guest cannot submit a Return Merchandise Authorization (RMA) online. You will need to contact Customer Service. Please call 800-852-6088 or email [email protected]